Frequently Asked Questions


Shipping | Orders | Returns & Warranties


Shipping

Q: What are your shipping charges? 
A: Shipping charges are based on the weight of the order and the shipping destination. To calculate shipping costs, simply add the items to your shopping cart by clicking the 'ADD TO CART' button (this does not obligate you to purchase). You will then be taken to your shopping cart. Enter your country, state or province, and postal code to display available shipping methods and rates based on your address.
 

Q: I am ordering from outside of the USA. Will my order be subject to duties or customs fees?
A: We ship all international orders via USPS (United States Postal Service). The shipment will be delivered by your country's postal service. Generally, these shipments are not levied duties or customs fees. However, it is the sole discretion of your country whether or not to require these fees.
 

Q: How long will it take to get my order?
A: Please see the shipping and handling time estimates below.

Handling:
  • Most orders are shipped within 2 business days.
  • Orders with the USPS Priority Mail or Priority Mail International shipping options placed by 2:00PM ET will be shipped the same day, excluding non-business days such as weekends or US holidays.

Shipping: The transit time will depend on the shipping option selected:

  • "Free Shipping" option will be sent by ground and typically takes 5-7 business days for delivery
  • USPS First Class Mail option typically takes 2-5 business days for delivery
  • USPS Priority Mail option typically takes 2-3 business days for delivery
  • USPS First Class International option typically takes 7-14 business days for delivery (not trackable)
  • USPS Priority Mail International option typically takes 6-10 business days for delivery

NOTE: Transit times are estimates provided by USPS. Your actual shipping time may vary due to weather or other postal delays. You must supply a USPS deliverable shipping address while placing your order; failure to do so may result in delays. We are not responsible for any such delays.


Q: Will I be supplied with a tracking number?
A: For U.S. addresses, you will be sent a shipping confirmation email containing a USPS Delivery Confirmation number. This number can be checked at USPS.com. Please note that a delivery confirmation number is scanned by USPS upon delivery. It is not necessarily scanned prior to delivery.
International orders - Delivery confirmation numbers will be available only for Priority orders.  First Class International shipping method does not include a trackable number.


Q: Do you ship to military address APO/FPO's?
A: Yes! Please choose United States as your country and in the State drop down box, choose your appropriate box type. (ie: APO, AE, FPO, AP, etc).


Q: My tracking number shows 'delivered' but I have not received the package.
A: Occasionally, tracking details may say 'Delivered' once it arrives at the carrier's facility, but it may take a day or two to arrive at your address.

If you've waited a couple of days and you still don't have the package:

  • Review the address on your order
    Make sure that you have inputted the address correctly

  • See if someone else accepted delivery
    Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.

  • Look around the delivery location
    Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.

  • Check your mailbox
    Smaller items or items in soft packages are likely to be delivered there.

  • Check for a parcel locker key
    If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.

  • Check for a mail hold
    If the U.S. Postal Service is holding your mail, your package won't be delivered.

  • Look for a notice of attempted delivery
    You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.

  • Contact your local post office
    Ask if they have additional information about the package's location and if the package is at the post office. (Have your tracking or delivery confirmation number handy)



Orders

Q: How can I view the status of my order?
A: Sign in from the home page and then click on 'my account' near the top of the page. This page lists all of your orders. Click the 'view' button next to the order you wish to see. From this screen, you may print a copy of your order to serve as a receipt for manufacturer warranty purposes.


Q: Will I pay sales tax on my order?
A: Sales tax is only added to your order only when the shipping address is a Florida, U.S. address. Customers from all locations outside of Florida will not pay sales tax.
 

Q: What forms of payment do you accept? 
A: ShaverOutlet.com accepts Visa, Master Card, American Express, Discover, PayPal, money orders, and checks. Checks WILL BE subject to a 10 day hold to ensure funds clear.


Q: Will my information be kept private? 
A: Yes! We will NEVER sell or rent your personal information. We use your information for your orders only. And, for your protection, we do not keep your credit card information on file.
 

Q: Is it safe to use my credit card? 
A: Yes! ShaverOutlet.com is encrypted using SSL (Secure Sockets Layer), the industry standard in security protocols. This can be verified in the URL that is shown in the address bar of your web browser; the protocol at the beginning of the URL will change from "http" to "https" during checkout, logging into your account, or creating an account. The "s" signifies the secure area, employing SSL. Also, your web browser may provide a pop-up message indicating that you are about to enter a secure area.


Q: How do I enter a discount code that I was given?
ShaverOutlet.com occasionally distributes promotional discount codes. If you have such a code, select item(s) desired as normal using the 'add to cart' button. You will automatically be routed to the shopping cart. In the middle of the shopping cart page is a box marked 'discount codes'. Enter your coupon code in this box exactly as shown on your discount coupon and then click on the 'apply coupon' button.

Note: Discount codes are only valid for one use per customer.
 

Q: Many countries use different voltage standards and electrical connections. Will the electrical products work in my country?
A: Because we are in the U.S., all of our products are designed for use in the U.S. unless other wise noted.  All products are equipped with standard size U.S. electrical plugs unless noted otherwise.  All products we sell will operate on 120V but many items are made to operate on worldwide voltage and can be powered with 100V-240V (see individual items for details). Depending on your country, you may need to use a socket adapter or voltage converter to use some products.  These items can be purchased on our site if needed.



Returns & Warranties

Q: Is the manufacturer warranty valid in countries other than the USA?
A: Because all item sold by ShaverOutlet.com are originally intended by the manufacturer for sale in the U.S., warranties may not be valid in other countries.


Q: What is the ShaverOutlet.com return policy? 
A: All returns must be accompanied by a written return authorization.
Requests for return will be considered if made within 45 days of order date. 
Shipping fees are non-refundable.

Most shavers, trimmers and clippers have a 30-60 day return period dictated by the manufacturer.  To obtain a return authorization, please send an email request to info@shaveroutlet.com. Be sure to state your order number, your name, date of purchase and a brief description of the reason for your request. Contact the manufacturer directly if the return period has expired.

  • BRAUN: See instruction with product or call (toll-free) 1-800-272-8611
  • GRUNDIG & ELTRON: See instruction with product or call (tolls may apply) 1-323-876-5454
  • NORELCO (NEW): See instruction with product or call (toll-free) 1-800-243-3050
  • NORELCO (REFURBISHED): See instruction with product or call (tolls may apply) 1-718-765-0123
  • PANASONIC: See instruction with product or call (toll-free) 1-800-338-0552
  • REMINGTON (NEW): See instruction with product or call (toll-free) 1-800-736-4648 or 1-800-843-3876
  • REMINGTON (REFURBISHED): See instruction with product or call (tolls may apply) 1-718-765-0123
  • SHAVETRONICS: See instruction with product or call (tolls may apply) 1-828-348-4410
  • WAHL: See instruction with product or call (toll-free) 1-800-334-4627

Electrical items, such as batteries and circuit boards require specialized installation and are not returnable once installation has been attempted.
Shaver replacement heads that are in sealed manufacturer packaging are not eligible for return once the packaging has been opened as they cannot be resold once opened. Please read the compatible model numbers listed for the product to ensure that you are purchasing the correct item(s). If you are unsure, please email us at info@shaveroutlet.com. Be sure to include your brand and model number with your request.
 
If you send us an email and expect a reply, you MUST ensure that any SPAM blocking software that you may be using are set to allow emails from info@shaveroutlet.com. If you do not do this, there is a very good chance that you will not receive our reply.