Q: What currency is used at shaveroutlet.com?

A: All pricing and payments are in US Dollars.  For your convenience, a currency conversion calculator is provided for widely used currencies.  Note that this currency calculator is updated daily and may not reflect the exact exchange rate at the moment you place your order.  Buyers whose home currency is not the US Dollar and are paying with Visa, Mastercard, Discover, or AmEx may be charged a currency conversion fee by their bank (contact your bank card issuer for details).

Q: How can I view the status of my order?
A: Sign in from the home page and then click on 'my account' near the top of the page in the orange stripe. This page lists all of your orders. Click the 'view' button next to the order you wish to see. From this screen, you may print a copy of your order to serve as a receipt for manufacturer warranty purposes.

Q: What are your shipping charges?
A: Shipping charges are based on the weight of the order, and to where it is being shipped. To calculate shipping costs, simply add the items to your shopping cart by clicking the 'ADD TO CART' button (this does not obligate you to purchase). You will then be taken to your shopping cart. Enter your country, state or province and postal code to display available shipping methods and rates based on your address.

NOTE:

Q: I am ordering from outside of the USA. Will my order be subject to duties or customs fees?

A: We ship all international orders via United States Postal Service. The shipment will be delivered by your country's postal service. Generally, these shipments are not levied duties or customs fees. However, it is the sole discretion of your country to require these fees or not.

Q: Will I pay sales tax on my order?

A: Sales tax is only added to order when the shipping address is a Florida, U.S. address. Customers from all locations outside of Florida will not pay sales tax.

Q: How long will it take to get my order?

A: We offer two types of shipping methods; Standard or Priority USPS shipping (You will need to supply a USPS deliverable address with your order).

When Standard shipping is selected for US orders, your order will be shipped within two business days in most cases. Your package will typically require 3-7 business days transport time.

When Priority shipping is selected for US orders, your order will be shipped within one business day in most cases. Your package will typically require 2-3 business days transport time.

When Standard shipping is selected for non US orders, your order will be shipped within two business days in most cases. Your package will typically require 7-14 business days transport time.

When Priority shipping is selected for non US orders, your order will be shipped within one business day in most cases. Your package will typically require 6-10 days transport time.

NOTE: Transport times are estimates provided by USPS. Your actual shipping time may vary from this estimate.

It should also be noted that the following countries have a history of taking longer than the delivery estimates provided. If you are in one one the countries listed below, it is quite likely that it may take 3-5 weeks for delivery by 'First Class International' shipping.

Slow ship countries: Italy, Brazil, Canada

Q: Will I be supplied with a tracking number?

A: For US addresses, you will be sent a shipping confirmation email containing a USPS Delivery Confirmation number. This number can be checked at USPS.com. Please note that a delivery confirmation number is scanned by USPS upon delivery. It is not necessarily scanned prior to delivery.

International orders - Delivery confirmation numbers will be available only for Priority orders.  First Class International shipping method does not include a trackable number.

  
Q: Do you ship to military address APO/FPO's?
A: Yes! Please choose USA as your country and in the State drop down box, choose your appropriate box type. (ie: APO, AE, FPO, AP, etc).

Q: What forms of payment do you accept?
A: Shaveroutlet accepts Visa, Master Card, American Express, Discover, PayPal, money orders, and checks. Checks WILL BE subject to a 10 day hold to ensure funds clear.

Q: Will my information be kept private?
A: Yes! We will NEVER sell or rent your personal information. We use your information for your orders only. And, for your protection, we do not keep your credit card information on file.

Q: Many countries use different voltage standards and electrical connections. Will the electrical products work in my country?
A: Because we are in the US, all of our products are designed for use in the US. All products are equipped with standard size US electrical plugs. All products we sell will operate on 110V. Many items are made to operate on worldwide voltage and can be powered with 110V-240V (see individual items for details). Depending on your country, you may need to use a socket adapter or voltage converter to use some products.

Q: Is it safe to use my credit card?
A: Yes! The Shaveroutlet website is encrypted using SSL (Secure Sockets Layer), the industry standard in security protocols. You can also tell from the format of the URL. The letters will change from "http" to "https". The "s" signifies the secure area, employing SSL. Also, your browser may give you a pop-up message letting you know you're about to enter a secure area.

Q: How do I enter a discount code that I was given?
Shaver Outlet occasionally distributes promotional discount codes. If you have such a code, select item(s) desired as normal using the 'add to cart' button. You will automatically be routed to the shopping cart. In the middle of the shopping cart page is a box marked 'discount codes'. Enter your coupon code in this box exactly as shown on your discount coupon and then click on the 'apply coupon' button.

Note: Most discount codes are only valid for one use per customer.

Q: Is the manufacturer warranty valid in countries other than the USA?
A: Because all item sold by shaveroutlet are made for sale in the US, warranties may not be valid in other countries.

Q: What is Shaveroutlet's return policy?
A: All returns must be accompanied by a written return authorization.
Requests for return will be considered if made within 45 days of order date.
Shavers, personal care products, and their accessories are considered sanitary items and cannot be returned once they have been opened.

Shipping fees are non-refundable.

There is a $5.00 restocking fee on all returns that were originally shipped with free shipping unless defective. There is no restocking fee if you paid for shipping on the original order.

**NOTE: The products below are covered directly by the manufacturers own warranties and/or guarantees. This applies to new and factory refurbished /serviced items. If you feel that you have a problem with defect, quality or general satisfaction, the manufacturer customer service will best able to help you.

AXIS SHAVERS See instruction with shaver or call TOLL FREE 1-877-263-9500
BRAUN SHAVERS See instruction with shaver or call TOLL FREE 1-800-272-8611
GRUNDIG & ELTRON SHAVERS See instruction with shaver or call 1-323-876-5454
NORELCO NEW SHAVERS See instruction with shaver or call TOLL FREE 1-800-243-3050
NORELCO REFURBISHED SHAVERS See instruction with shaver or call 1-718-765-0123
PANASONIC SHAVERS See instruction with shaver or call TOLL FREE 1-800-338-0552
REMINGTON NEW SHAVERS See instruction with shaver or call TOLL FREE 1-800-736-4648 or 1-800-843-3876.
REMINGTON REFURBISHED SHAVERS See instruction with shaver or call 1-718-765-0123
SHAVETRONICS SHAVERS See instruction with shaver or call 1-828-348-4410
WAHL SHAVERS See instruction with shaver or call TOLL FREE 1-800-334-4627

Q: How do I return an item that has a "money back guarantee"?
A: Simply use the printed information that came with the item to return the item to the manufacturer. The manufacturer will refund the item directly to you.

To obtain a return authorization, please send an email request to info@shaveroutlet.com. Be sure to state your order number, your name, date of purchase and a brief description of the reason for your request.
If you send us an email and expect a reply, you MUST ensure that any SPAM blocking software that you may be using are set to allow emails from info@shaveroutlet.com. If you do not do this, there is a very good chance that you will not receive our reply.