Q: What are your shipping charges?
A: Shipping charges are based on the weight of the order, and to where it is being shipped. To calculate shipping costs, simply add the items to your shopping cart by clicking the 'ADD TO CART' button (this does not obligate you to purchase). You will then be taken to your shopping cart. Enter your country, state or province and postal code to display available shipping methods and rates based on your address.
Q: I am ordering from outside of the USA. Will my order be subject to duties or customs fees?
A: We ship all international orders via USPS (United States Postal Service). The shipment will be delivered by your country's postal service. Generally, these shipments are not levied duties or customs fees. However, it is the sole discretion of your country to require these fees or not.
Q: How long will it take to get my order?
A: Priority Mail orders will be shipped within 1 business day. Most other orders are shipped within 2 business days. The transit time will depend on the shipping options elected (You will need to supply a USPS deliverable address with your order).
Free Shipping option will be sent by ground and typically takes 5-7 business days for delivery
First Class Mail option typically takes 2-5 business days for delivery
Priority Mail typically takes 2-3 business days for delivery
First Class International option typically takes 7-14 business days for delivery (not trackable)
Priority Mail International typically takes 6-10 business days for delivery
NOTE: Transport times are estimates provided by USPS. Your actual shipping time may vary from this estimate.
Q: Will I be supplied with a tracking number?
A: For U.S. addresses, you will be sent a shipping confirmation email containing a USPS Delivery Confirmation number. This number can be checked at USPS.com
. Please note that a delivery confirmation number is scanned by USPS upon delivery. It is not necessarily scanned prior to delivery.
International orders - Delivery confirmation numbers will be available only for Priority orders. First Class International shipping method does not include a trackable number.
Q: Do you ship to military address APO/FPO's?
A: Yes! Please choose United States as your country and in the State drop down box, choose your appropriate box type. (ie: APO, AE, FPO, AP, etc).
Q: My tracking number shows 'delivered' but I have not received the package.
A: Occasionally, tracking details may say 'Delivered' once it arrives at the carrier's facility, but it may take a day or two to arrive at your address.